FALL COLLECTION 2026
OLIVIA&MARIE
OLIVIA&MARIE
Frequently Asked Questions (FAQ)
Our average delivery time is 6–12 business days. Shipping is completely free — we cover the cost ourselves. Thank you for your patience and understanding.
If the estimated delivery window has passed and your order still hasn't arrived, email us at support@oliviaandmarie.com. We'll track down your parcel and reply within 24–48 hours. If you don't hear back in that time, please check your spam folder — our reply may have landed there.
We want you to be happy with your purchase. If something isn't right, contact us at support@oliviaandmarie.com and we'll help you find a solution. You have 30 days from receiving your order to request a return.
You can return an item as long as the 30-day return window hasn't passed, the product is in its original packaging with all tags still attached, and the product hasn't been used.
Yes! Once your order has shipped, we'll send you a tracking number so you can follow your parcel online on our tracking page. That way you always know where your order is and when to expect it.
Your experience doesn't end at checkout. Our dedicated customer service team is here for you even after delivery — we keep you updated on your order, offer exclusive discounts, and are ready to answer any questions. Whether you need help with a product, assistance with a return or exchange, or just want to know more about our offers, we're here for you. You can reach us any time at support@oliviaandmarie.com.
We accept all major credit and debit cards. All payments are protected with TLS security so you can shop with peace of mind. Choose whichever payment method works best for you.
Our customer service team is available at any time and usually responds within 12 hours. We aim to answer your questions quickly and kindly at support@oliviaandmarie.com, so your experience is always a pleasant one.
First, check your spam or junk folder — confirmation emails sometimes land there. If you still can't find it, email us at support@oliviaandmarie.com with your full name and email address, and we'll help you quickly.
We understand plans change. If you need to cancel or change your order, contact us at support@oliviaandmarie.com as soon as possible after ordering, and we'll do our best to help before it ships.
No problem. If your question isn't answered above, get in touch at support@oliviaandmarie.com and we'll be happy to help.
About us
At Olivia and Marie, we believe looking good and being looked after should go hand in hand. Our boutique is a carefully curated edit of clothing, accessories and the wardrobe basics worth owning, from the standout pieces that make an outfit to the quiet favourites you'll reach for on repeat. Nothing here is meant to sit untouched waiting for a special occasion; everything is priced to live in and wear often. Customers return to us because the whole experience is effortless, from the first browse to the parcel at their door, and because they keep discovering pieces they didn't realise they'd been missing. A lovely find for the fashion-lover in your life, or a little something for you.